Cancellation Policy

Cancellation Policy Overview

At GlobMed Surgicare , we understand that customers may occasionally need to cancel an order due to changes in requirements, delivery concerns, or other reasons.

We aim to provide a smooth and transparent cancellation experience while ensuring fair processing for both customers and our operations team.

Order Cancellation Eligibility

Customers can request order cancellation before the product has been shipped or dispatched from our warehouse.

• Cancellation requests must be submitted as early as possible
• Orders already shipped may not be eligible for cancellation
• Customized or special bulk orders may not be cancellable after processing
• Approved cancellations are processed according to refund guidelines

How To Request Cancellation

Customers can request order cancellation by contacting our support team with their order details and payment information.

For cancellation support, customers can visit our Contact Us page .

Cancellation After Shipment

Once an order has been shipped, packed, or handed over to the courier partner, cancellation requests may not be accepted.

In such cases, customers may refer to our return or refund policy if applicable.

Refund For Cancelled Orders

If a cancellation request is approved before dispatch, eligible refunds are initiated to the original payment method.

• UPI & Wallet Refunds: 2–5 Business Days
• Credit/Debit Card Refunds: 5–10 Business Days
• Bank Transfer Refunds: Depending on banking channels

Refund timelines may vary depending on banks and payment gateway processing systems.

Bulk Orders & Customized Products

Certain bulk medical equipment orders, institutional orders, or customized products may not be eligible for cancellation once processing has started.

Customers are advised to confirm all product specifications, quantities, and delivery details before placing large orders.

Fraudulent or Unauthorized Orders

GlobMed Surgicare reserves the right to cancel any suspicious, fraudulent, duplicate, or unauthorized transactions without prior notice.

Additional verification may be required for high-value or unusual orders to maintain a secure shopping environment.